Answering your FAQ's..
Q. How can we contact you?
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A. We have a contact form on our homepage. You can also email to thetipsybakery@outlook.com , send us a message on facebook or instagram, or call our store phone on 07376939480. It can take us up to 48 hours to respond during busy periods!
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Q. Which areas do you deliver to?
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A. We deliver every day except Sundays, and you can expect us to arrive between 10am-2pm. Sometimes things go wrong and we might be a little late - we will advise you on the morning if this will be the case!
Delivery postcodes: ALL DA postcodes. SE2, SE28, SE18, SE9. BR7, BR5, BR8. Delivery charge is £3.
We are unable to provide rough estimates of arrival times other than those stated above; nor are we able to call or message individuals when we are on the way.
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Q. Where can we collect from?
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A. Collection is from the shop - 228 The Broadway, Bexleyheath, DA6 7AU. Collections for bespoke cakes will be discussed with you upon ordering. All other products are available on the counter daily.
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Q. What are your opening hours?
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A.
Monday CLOSED
Tuesday 09.30am-16pm
Wednesday 09.30am-16pm
Thursday 09.30am-18.30pm
Friday 09.30am-18pm
Saturday 9am-16pm
Sunday 11am-15pm.
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Q. Which markets do you work at?
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A. At the moment, every month you'll find us at:
Every Wednesday - Swanley Market
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Q. How long will my cupcakes last?
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A. Your cupcakes will be fine in the fridge for up to 3-5 days. You can also leave them in a cool cupboard, but no warmer than 20 degrees and out of direct sunlight, or they will melt. Please also note that if your cupcakes are decorated with fresh fruit; they may not last as long and should also always be kept in the fridge.
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Q. Should I keep them in the fridge?
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A. If you have space, yes. Otherwise a cupboard is fine, as long as its cool. They taste best eaten at room temperature.
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Q. Why can't you post them?
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A. Because cupcakes are fragile! One whack and they would be smeared over the inside of your box! Currently we haven't found a suitable solution for the transport of our cupcakes.
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Q. Will I get drunk if I eat too many?
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A. Each cupcake contains 4-5ml of alcohol (4ml of which is found inside it's shot topper!) so, it depends how many you can eat and how much of a lightweight you are!
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Q. Can you cater for allergies and intolerances?
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A. All products are baked in a kitchen handling nuts, milk, soya, wheat, eggs, gluten and sulphites; although every precaution is taken to prevent the cross contamination of products. We can bake using gluten free ingedients if requested BUT we cannot absolutely guarantee they won't contain some traces of gluten due to being baked in the same kitchen. We currently do not cater for vegans.
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Q. My product looks a bit different to the image on the website?
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A. We are constantly updating and improving our product designs - It may also be the case that some decorations or ingredients are not available and we have chosen something different. All orders are handmade from scratch and we don't always remember to photograph our bakes before delivery! For the most recent designs, follow us on insta: @the.tipsy.bakery
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